Search for the error ID(s) in the sync_response.xml message using the “find” feature in your browser.Note the Error ID(s) in the body of the email.Restart Outlook – it should sync and the error should not reappear.ĭetailed Fix Instructions Step 1 – Review sync_ Draft and Trash folders in Webmail.Start by emptying both Webmail and Outlook drafts and trash folders: In many cases the error type ‘message’ is caused by mismatched emails in the Drafts and Trash folders between Zimbra and Outlook. This should give some insight into which folder contains the problem email(s) and may help you during Step 3. Use the error ID to lookup the email in Zimbra. Zimbra outlook connector license failure how to#.
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